Via Concurring Opinions comes this blurb from the New York Times (scroll to the bottom), in which a disgruntled Dell customer, who apparently found their customer service wanting, got even by suing the company. What makes the story notable is how he sued them:
But rather than serving the company at its headquarters in Round Rock, Tex., he delivered the court papers to a shopping-mall kiosk. The result: 'Quite unsurprisingly, no one from Dell turned up in court on the stipulated date,' wrote Conrad Quilty-Harper on engadget, a personal technology blog (engadget.com).Bet Dell's legal department won't let that happen twice.
Mr. Dori thus won a $3,000 default judgment. Dell told The Newark Star-Ledger that the settlement was amicable but would not disclose details.
1 comment:
Niiiiiiice!!!
My bro does tech support for Dell. I'm sure he'll find this interesting. He doesn't work with the public, though. He's pretty much contracted to one building, but still, the stories he tells... whew! I'm so glad I don't do tech support.
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